Return Policy

Return Policy – FREELIFE Culture

Last updated: May 12, 2025

At FREELIFE Culture, we want you to be fully satisfied with your purchase. If you're not happy for any reason, you may return eligible items within 30 days of receiving your order.

Return Conditions

To be eligible for a return:

  • Item condition: Products must be unused, in their original packaging, and with all tags attached.

  • Proof of purchase: A valid order number or receipt is required.

How to Start a Return

  1. Contact Us: Email us at support@freelifeculture.com within 30 days of delivery.

  2. Wait for Instructions: We will provide you with return shipping details and approval.

  3. Ship the Item Back: Customers are responsible for return shipping costs unless the item is defective or incorrect.

🚫 Returns sent without prior approval will not be accepted.

Exchanges

Need a different size or color? We recommend:

  1. Initiating a return following the steps above.

  2. Placing a new order for the item you want instead.

This ensures faster processing and availability.

Refunds

Once your return is received and inspected, you will receive a confirmation email. If approved:

  • Refunds are processed back to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank.

Damaged or Incorrect Items

If your item arrived damaged or incorrect:

  • Contact us immediately at support@freelifeculture.com with photos and your order number.

  • We’ll resolve the issue quickly — either by replacement, refund, or store credit.

Final Sale Items

Some items are not eligible for return, including:

  • Items marked Final Sale or Clearance

  • Gift cards

  • Worn or washed apparel

Need help with your return or have questions?
📩 Email us anytime at support@freelifeculture.com

Freelife supports these projects as part of its spirit and legacy. They are driven by the same energy we represent—taking risks, pushing personal limits, and overcoming mental barriers. In the practice of extreme sports, these values come alive, as athletes require confidence and determination to overcome fear and bring to life the move that was once just an idea.

A cliff jumping film made with the goal to motivate others to go out and film their own cliff jumping movies" - Pacome Pegaz

We proudly showcase the world’s leading freestyle cliff jumping competition. Where athletes come together to demonstrate their creativity, skills, and courage.